Delivery Policy

 

At Made by Kalos, we are committed to providing a seamless shopping experience for our valued customers. As part of our dedication to customer satisfaction, we have formulated a comprehensive delivery policy to ensure prompt and efficient delivery of your orders. Please take a moment to familiarize yourself with our delivery policy outlined below.

 

Delivery Timeframe:

We understand the importance of receiving your purchases in a timely manner. Therefore, we strive to ship all orders within a maximum time frame of 24-48 hours from the time of purchase confirmation. This timeframe includes order processing, packaging, and shipping.

 

Order Processing:

Once you place an order on our website, our team will initiate the order processing immediately. This process involves verifying the availability of the products, confirming the payment, and preparing your order for shipment. Order processing typically takes 1 business day, excluding weekends and holidays.

 

Packaging and Shipping:

After the order processing is complete, our dedicated warehouse team carefully packages your items to ensure they arrive in pristine condition. We use high-quality packaging materials to safeguard your products during transit. Once the packaging is complete, your order will be handed over to our trusted shipping partners.

 

Shipping Methods:

We collaborate with reliable shipping partners to ensure the safe and efficient delivery of your orders. The choice of shipping method may vary depending on factors such as your location, the size of the package, and the nature of the products. Rest assured, we select the most appropriate shipping method to expedite the delivery process.

 

Tracking Your Order:

To keep you informed about the status of your order, we provide a tracking number once your package has been shipped. You can use this tracking number to monitor the progress of your shipment through our website or by contacting our customer support team. Please note that tracking information may take a few hours to become available after the package has been shipped.

 

Delays and Exceptions:

While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause delays. Factors such as adverse weather conditions, natural disasters, unforeseen events, or logistical constraints may impact the delivery timeframe. In such cases, we will communicate promptly with affected customers and provide updates on the estimated delivery time.

 

Delivery Address and Recipient Availability:

To ensure successful delivery, please ensure that the provided delivery address is accurate and complete. We recommend providing a shipping address where someone will be available to receive the package during regular business hours. If no one is available at the provided address, our shipping partner will leave a notification for you to arrange for an alternative delivery time or pick-up.

 

International Deliveries:

For international deliveries, please note that additional customs duties, taxes, and fees may be applicable. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office to understand the applicable charges and regulations for international shipments.

 

Customer Support:

At Made by Kalos, we value our customers and their satisfaction. If you have any questions, concerns, or require assistance regarding your order or the delivery process, our friendly customer support team is here to help. You can reach out to us through our website, email, or phone, and we will gladly assist you.

 

By placing an order with Made by Kalos, you acknowledge and agree to the terms and conditions of our delivery policy outlined above. We appreciate your trust in our services and look forward to serving you with excellence.

 

Made by Kalos