Refund Policy

Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

 

At Made by Kalos, we strive to provide the best possible shopping experience for our customers. However, we understand that there may be instances where a refund or return is necessary. This Refund Policy outlines the conditions and procedures for requesting a refund or return on purchases made through our website.

Eligibility for Refunds:

• To be eligible for a refund, you must have made a purchase directly from our website.
• Refunds are applicable for items that are damaged, defective, or significantly different from what was described on our website.
• Refund requests must be made within 14 days from the date of delivery.

Return Procedure:

If you believe you are eligible for a refund, please contact our customer support team within the specified timeframe.

Provide relevant details, including your order number, item description, and the reason for the refund request.

Our customer support team will guide you through the return process, which may involve providing additional information, returning the item, or providing supporting evidence such as photographs of damaged goods.

Refund Process:

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your refund is approved, it will be processed within 7 days.

Refunds will be issued through the original payment method used during the purchase.

Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.

 

Shipping Costs:

Shipping costs for returning items are generally the responsibility of the customer unless otherwise specified. If the return is due to an error on our part (e.g., an incorrect item shipped), we will bear the shipping costs.

 

Modifications to the Refund Policy:

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the Refund Policy periodically for any updates or modifications.